See our most frequently asked questions:
What make Green Planet Cleaning Services different from other companies?
We are a 100% Green, Licensed and Insured company that for many years have offered reliable service to our customers. Our cleaning services are thorough, consistent and customized. We can work on your budget and follow instructions within your needs.
We are very worried about Organization and Hygiene:
Our team members make sure that while they are cleaning, they will also organize your home and put it back the way you want it to be.
We understand that hygiene is an important fact about home cleaning and keeping a germ free environment is one of our major concerns. And that’s why we use different colors of microfiber rags to clean the restrooms areas from the other places.
Learn More…
What are your rates?
Our price is customized for each client. Our many years of expertise in professional cleaning helped us understand that each customer is unique and need a different type of service.
We work with a flat rate fee customized for each client. To help us understand your needs, we will offer a Free Estimate at your place or you can try our web Price Estimator.
You can also contact us at 1(415) 895-0996.
Do you bring your own equipment, supplies and cleaning products?
Green Planet Cleaning team arrive equipped with the main cleaning products and supplies, although we require that you have basic cleaning tools in your home such as a broom and dustpan, a sponge, a toilet bowl brush, a step stool and garbage bags.
If you would like us to use your own products, we will be more than happy to.
What should I do before the crew arrive at my place?
To help us provide a better service to you, we ask our customers to pick up clothing, toys, put dishes away and any other household item that you think will be on our way.
How many people will I have cleaning my place?
You will have two uniformed people cleaning your place – a team leader and a team member.
Rarely you will have three people or one person depending on the size of your place.
Our company staff understands that you care about your privacy and we will do our best to satisfy all your needs.
If I choose to have a long term service will the same people come to my house?
We will do our best to ensure the same people are at your place every time. If we have a last minute emergency we will work very hard to have at least one of the two people that regularly cleans your house there.
Do I need to be home during the cleaning?
No, Most of our customers are not at home during the cleaning and they trust us with their keys. The majority of our customers even prefer not to be home so we can provide a better service.
What time will the crew be at my place?
If you have set up cleaning days with us and you need a specific time for the crew to arrive, we would recommend that you choose first thing in the morning or by the end of the day.
Our company doesn’t guarantee the exact time to arrive at your place because we may encounter things that can delay our time (traffic, a customer that need extra cleaning, etc).
When we schedule the cleaning we ask our customers to give us a two-hour block frame around the scheduled appointment.
Why do you need an arrival time frame?
Think of the cleaners/service providers as an airplane (or airline). Every day they encounter countless opportunities to delay their schedule – weather, traffic, unprepared customers, etc. Once a delay occurs it generally ripples through the schedule and ultimately will impact the entire schedule. By scheduling an arrival window, the cleaners are able to provide a reasonable expectation of their arrival time, even if minor delays occur.
ARRIVAL WINDOW
We require a two-hour block window around the scheduled appointment. For example, an 11:00 am scheduled appointment means that the cleaners can arrive anytime between 10:00 am to 12:00 pm.
FIRM TIME
If you need a firm time we would advise you to schedule the first thing in the morning appointment. Your flexibility is very much appreciated.
What if I need to re-schedule my cleaning appointment?
Green Planet Cleaning Services staff will find another day to reschedule your cleaning appointment.
Please call 24hrs before scheduled time with a better day/time for your cleaning schedule or you may log in to our booking system using your credentials here.
MY ACCOUNT
How do I pay for the cleaning services?
Payment is due on the day of the scheduled service. When you start using our services you will need to register with your payment info at our Customer Account page. We will bill you automatically after the job is completed.
Please note that our website is totally secured with our Sitelock security system. We also do not store any billing information on our website. Our secure payment system is handled at Stripe.com.
How can I ensure that my house is secure with the crew?
Our team members are very experienced and have gone through a training process to ensure quality and professionalism.
Our crew team will always respect you and will never smoke or drink at your place.
Please take a moment to read our online reviews and see what others are saying about our business.
Your satisfaction is our number #1 Goal!
What is your cancellation policy?
Our cancellation policy is as follows:
- 24-Hour Notice: We charge a $40 fee for cancellations made less than 24 hours before your scheduled cleaning. You can cancel or reschedule your appointment through your personal account on our website or by contacting us directly.
- Access Issues: If our cleaners arrive and cannot access your home due to client-related issues, you will be charged 50% of the cleaning fee.
We strive to accommodate your scheduling needs and appreciate your understanding and cooperation with our cancellation policy.